Collaborate with cross-functional teams to proactively monitor, maintain, and enhance production systems
Provide timely and accurate user support/troubleshooting as well as management of escalations within enterprise SLA’s
Researches and analyzes enrollment/provider data and Utilization Management/Case Management business processes
Perform On Call post deployment application validations
Act as a key player in application incident management
Monitor and manage technology business cycle processing within the application environment
Establish, document, and refine incident management processes
Participate in post-incident reviews
Works directly with stakeholders and business partners to align on initiatives
Develop, improve and review runbooks and documentation

A Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science)
2 – 4 years of related experience
2+ years Strong problem-solving skills
2+ years Ability to analyze system performance data and recommend solutions for optimization
2+ years Excellent written and verbal communications skills
2+ years Ability to work cross-functionally
Knowledge of Application support or testing experience
Knowledge of Business and process analysis, or healthcare industry experience
Experience with Data analytics and BI tools, such as Power BI, R, etc.
Experience with Operating Systems, such as Linux, Unix, and Windows
Experience with Cloud platforms, such as AWS or Azure
Experience with Database Management Systems (Mongo DB, MySQL, Oracle DBMS)
Experience with IT Service Management tools, such as ServiceNow, Atlassian, BMC
Experience with Microsoft Excel

Site Reliability Operations Analyst II

Key skills