Act as a key technical partner between customers, Sales, Product Management, R&D, and Operations
Support customer accounts by selecting and recommending flow control refractory products and system solutions based on site‑specific practices and requirements
Spend time on site with customers, monitoring product performance, supporting startups and trials, and addressing technical questions or concerns
Support and monitor service trials, including troubleshooting, fact‑finding, and performance follow‑up
Prepare clear and concise trial and visit reports outlining results, findings, and recommendations
Partner with Sales during customer visits to ensure our solutions deliver measurable value
Provide hands‑on training to internal teams and customer personnel on proper product installation and application
Identify opportunities to introduce new technologies and innovative solutions at customer sites
Share customer feedback, performance insights, and improvement opportunities with internal stakeholders
Collaborate internally to support product portfolio improvements and market rollout initiatives

2–5+ years of experience in the steel and/or refractory industry
Working knowledge of continuous casting practices, with flow control or tundish experience preferred
Experience working in heavy industrial plant environments
Hands‑on, problem‑solving mindset with the ability to troubleshoot technical challenges
Strong relationship‑building skills and comfort working with customers at all organizational levels
Ability to work independently while contributing to shared team goals
Clear written and verbal communication skills, including technical reporting
Bachelor’s degree in Engineering, Materials Science, or a related field (preferred)
Proficiency with MS Office; familiarity with SAP or CAD drawings is a plus
Willingness to travel and work in loud, industrial environments

A challenging and rewarding role within the global leader in refractory solutions
Opportunity to help shape the future of an innovation‑driven industry
Collaborative culture valuing ideas and ownership
Competitive compensation and comprehensive benefits

Marketing & Solutions Specialist – Flow Control

Key skills