Internship, Operations Support – Policy Management

Role Overview

• Registering new cases daily and uploading documents into FileNet
• Converting image files into PDF when needed before uploading
• Updating ePayment cases per day and printing cover sheets for Operations Support
• Printing and scanning application forms (Surrender & Withdrawal)
• Processing documents from HSBC, including weekly ePayments and surrender cases
• Assisting in clearing backlog cases for ePayments and surrender documents
• Handling replacement payment vouchers and coordinating with Finance or banks for status updates
• Supporting updates for Withdrawal TL / IL, where applicable
• Replying to simple enquiries from Customer Service with the correct justification

Requirements

• Detail‑oriented and comfortable with routine processing tasks
• Basic proficiency in Microsoft Word, Excel, and PDF editing tools
• Willingness to learn insurance operations and follow structured processes
• Clear and professional communication skills for email responses
• Familiarity with AI tools like ChatGPT or Copilot is an added advantage

Benefits

• Caring for our employees, their ambitions, dreams and challenges
• Unique employer that advocates for equal opportunities for all
• An inclusive workplace where people and performance both matter