Review claims and collections submissions to ensure required documentation and information are complete and accurate
Enter and maintain accurate C&C case records and documentation in operational systems
Monitor case documentation and distribute cases to ensure compliance with required operational standards
Communicate with policyholders, brokers, and service users to obtain missing documentation or clarify information when required
Support customer-related inquiries by coordinating internally with Claims, Collections, and other operational teams
Create and manage internal or external tickets related to C&C operational issues, system support requests, or customer inquiries
Participate in system testing activities and review system-generated documentation to ensure timely updates and revisions
Perform the in-office C&C check process in coordination with the C&C accounting team
Perform additional operational tasks or special assignments as required to assist the C&C teams and support operational priorities
Support operational initiatives, process improvements, or system-related projects when required

Associate degree, diploma or equivalent work experience preferred
Minimum 2-3 years of experience in operation support, administrative coordination, customer service, or C&C support
Experience working with operational systems, case management tools, or ticketing platforms is an asset
Ability to review documentation for completeness, identify issues and proactively follow up
Ability to manage multiple priorities in a fast-paced operational environment

C&C Admin and Support Specialist

Key skills