Forward Deployed Operations

Role Overview

• Own the P&L for your Shield Companies. Deliver revenue growth, margin expansion, and EBITDA improvement.
• Partner with corporate finance and ShieldCo leadership on monthly financial tracking, budget and target setting, and ongoing business performance management.
• Develop a deep understanding of what's driving performance in each business: recurring revenue trends, client retention, utilization, and pipeline health.
• Manage forecasts and budgets in partnership with corporate finance. Hold ShieldCos accountable to them.
• Identify and execute on growth levers across ShieldCos: sales enablement, new service lines, cross-sell opportunities, and operational efficiency. Implement revenue playbook from Shield corporate,
• Standardize processes where it creates leverage, improves visibility to key metrics, and smooths adoption of Shield’s AI platform. Protect what's working at the local level.
• Support new ShieldCo onboarding — serve as a central operational point of contact and coordinate across internal teams to ensure a smooth integration.
• Identify and drive Shield-wide initiatives that create leverage across the portfolio.
• Drive adoption and integration of Shield's AI platform across companies.
• Build solutions independently using modern tools (AI, automation, low-code/no-code) — not just coordinate with a technical team.
• Use data and technology as a primary operating lever, not a support function.
• Serve as the primary relationship and operational point of contact for ShieldCo leaders.
• Drive change management in organizations with established cultures and long-tenured teams.
• Set and coach performance standards in partnership with ShieldCo leadership.
• Coordinate centralized resources — technology, growth, finance & accounting, HR — to support ShieldCo needs.

Requirements

• Operator background. You've run P&Ls and managed teams in multi-site or multi-unit environments. You know how these businesses work from the inside.
• Grit and resilience. You thrive in ambiguity, push through when things get hard, and don't wait to be told what to do.
• Financial fluency. You understand how a P&L works and where to find the levers — margin, retention, utilization, pricing.
• Growth track record. You've driven measurable revenue or operational improvement in the businesses you've been responsible for.
• Strong relationships, high standards. You hold people accountable without burning bridges.
• Clear communicator. You can move between a ShieldCo GM and a CFO and adjust accordingly.
• Technologist mindset. Not an engineer, but someone who picks up tools like AI assistants and automation platforms, works closely with a tech team, and uses technology to solve problems firsthand.

Benefits

• target annual bonus
• equity participation