Own, mature, expand, and operate our existing change management processes with internal teams and our product and banking partners
Support day-to-day relationship management with Mercury’s bank partners related to new feature and product launches
Help build the knowledge base for how our partnerships work and a framework for our internal teams to support new feature development
Onboard and train Mercury employees on any external tools or dashboards they need to work with partners
Work with risk and compliance to create reporting and feedback processes that can scale alongside product development
Work with engineering and product to launch features and grow existing programs
Work with marketing to track changes and deliver roadmaps to external stakeholders
Get exposure to a ton of teams at Mercury
working with everyone from Audit to Legal
Help our partnerships team strategically grow Mercury’s network of financial relationships and deepen already existing programs

Have 7+ years of experience in financial services or banking operations, with at least 3 years supporting bank partnerships
Feel confident building relationships and being the operational go-to for change requests related to our bank partners
Have strong organizational skills and an eye for detail
Be highly collaborative and innately tuned in to partner expectations
Hold a high-quality bar for your work and those around you
Consistently exercise empathy
Stay calm and collected while working on ten things at once
Exercise creativity while working within difficult constraints
Have a strong product sense and technical inclination to liaise with internal and external teams
Communicate ideas clearly across teams
Be comfortable owning time-sensitive reporting deliverables and deadlines, and working seamlessly with internal contributors to exceed the expectations of our banking partners
Be motivated to leverage tools and processes to automate as much of your job as possible.

Senior Partner Operations Change Management Strategist

Key skills