Customer Success/Account Manager

Role Overview

• Serve as the primary point of contact for assigned client accounts
• Build and maintain strong, long-term client relationships based on trust and results
• Take full ownership of client performance, ensuring goals are met and exceeded
• Proactively identify opportunities to improve client outcomes, retention, and growth
• Collaborate with internal teams (creative, marketing, etc.) to deliver high-quality outputs
• Monitor account performance and provide strategic recommendations to clients
• Communicate updates, insights, and results clearly and consistently
• Address client concerns and resolve issues in a timely and professional manner

Requirements

• 1–4+ years of experience in Customer Success, Account Management, or Client Services (flexible for high-potential candidates)
• Experience managing client relationships or handling client-facing responsibilities
• Exposure to fast-paced, results-driven environments

Nice to Have

• Experience in a digital marketing, advertising, or creative agency
• Background in eCommerce or performance marketing
• Experience working with international or North American clients

Benefits

• Opportunities for growth and advancement
• Competitive compensation package, including Maxicare HMO