Act as the primary technical point of contact and trusted advisor for assigned enterprise accounts.
Partner with customers to understand their business objectives and develop tailored technical roadmaps and solutions.
Proactively monitor customer environments, identifying opportunities for infrastructure optimization, scaling, and improved security posture.
Coordinate cross-functionally with engineering, product, and support teams to resolve complex technical issues and advocate for customer needs.
Lead regular technical reviews and strategic planning sessions with key customer stakeholders.
Guide customers in adopting best practices for modern, scalable infrastructure and frontier technologies like AI.

Demonstrated experience in technical account management, solutions architecture, or a similar customer-facing technical role.
Extensive experience managing and optimizing cloud infrastructure and enterprise software deployments.
Strong Agile methodology understanding.
Excellent problem-solving and analytical skills.
Cloud platform experience (GCP/AWS/Azure).
Familiarity with deploying AI, machine learning, or data analytics solutions.
Mentoring junior team members.

Technical Account Manager

Key skills