Effectively communicate and collaborate as a team to achieve daily tasks. Strong attention to detail, numerical skills, good understanding of documentation, banking and settlement procedures in financial services environment. Identifies simple and efficient solutions.
Ensure all documentation is accurately recorded and is compliant with De Lage Landen standards and to ensure all operational tasks and duties have been met within a time frame.
Provide exceptional customer service to all stakeholders, internal & external, ensuring timely and accurate completion of requests received via phone and email.
Applies agreed business procedures to ensure strict compliance with company policies, including completion of all training requirements.
Champion constant process improvement and automation across the business, improving efficiencies, accuracy and customer service.
Undertake other operational tasks as directed by the Team Leader.
Identify and resolve problems before they impact on DLL, customers, dealers and/or vendors.
Excellent understanding of various vendors and their different subsidy programs and requirements.
Interpreting credit approvals and issuing Letters of Offer
Collaborating with credit and legal team to ensure all conditions are met, relevant documentation issued and executed via DocuSign
Liaise with 3rd party financiers for execution of Deed of Priorities, Deed of Release etc
Lodge Master PPSR and ALLPAP registrations
Customer Onboarding and training
Supplier set ups and compliance checks
Recording of approvals received from Dealers/Vendors in a timely manner in line with business requirements
Liaise with other business functions (Credit, Sales & Legal) to ensure correct execution of requests
Review of requests received to ensure completeness and accuracy
Ensure all requests are accurately actioned & booked into system within agreed time frame
Attend to Floor Plan administration requests received through FM box and by phone
Data entry and adhoc requests
Accurate identification & allocation of daily payments received
Reconciliations requested by internal & external stakeholders
Completing adhoc requests including but not limited to payment reversals, waives & any other payment related request
Requirements
Prior exposure to vendor finance and understanding of Commercial Finance process
Ability to suggest improvements to systems and processes
Ability to effectively share knowledge
Excellent communication skills (verbal & written)
Must be a team player but have the ability to work autonomously
Shows initiative
Able to work in a very fast-paced environment and adapt to situations
Ability to identify and meet internal and external customer requirements
Ability to develop and maintain relationships with internal and external clients
Timely & accurate computer data entry
Intermediate to advanced computer skills
Strong attention to detail
A strong negotiator
Ability to prioritise and work with minimum supervision
Good time management with ability to manage conflicting demands and meet deadlines
Experience in data entry & outbound phone calls
Previous experience in operations, customer service and collections is desirable
Benefits
Two working days per year volunteering for a local charity.
Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
Flexible hours with possibility to work from home
Career development opportunities: online learning, member development programs.