Sales Support Specialist

Role Overview

• Effectively communicate and collaborate as a team to achieve daily tasks. Strong attention to detail, numerical skills, good understanding of documentation, banking and settlement procedures in financial services environment. Identifies simple and efficient solutions.
• Ensure all documentation is accurately recorded and is compliant with De Lage Landen standards and to ensure all operational tasks and duties have been met within a time frame.
• Provide exceptional customer service to all stakeholders, internal & external, ensuring timely and accurate completion of requests received via phone and email.
• Applies agreed business procedures to ensure strict compliance with company policies, including completion of all training requirements.
• Champion constant process improvement and automation across the business, improving efficiencies, accuracy and customer service.
• Undertake other operational tasks as directed by the Team Leader.
• Identify and resolve problems before they impact on DLL, customers, dealers and/or vendors.
• Excellent understanding of various vendors and their different subsidy programs and requirements.
• Interpreting credit approvals and issuing Letters of Offer
• Collaborating with credit and legal team to ensure all conditions are met, relevant documentation issued and executed via DocuSign
• Liaise with 3rd party financiers for execution of Deed of Priorities, Deed of Release etc
• Lodge Master PPSR and ALLPAP registrations
• Customer Onboarding and training
• Supplier set ups and compliance checks
• Recording of approvals received from Dealers/Vendors in a timely manner in line with business requirements
• Liaise with other business functions (Credit, Sales & Legal) to ensure correct execution of requests
• Review of requests received to ensure completeness and accuracy
• Ensure all requests are accurately actioned & booked into system within agreed time frame
• Attend to Floor Plan administration requests received through FM box and by phone
• Data entry and adhoc requests
• Accurate identification & allocation of daily payments received
• Reconciliations requested by internal & external stakeholders
• Completing adhoc requests including but not limited to payment reversals, waives & any other payment related request

Requirements

• Prior exposure to vendor finance and understanding of Commercial Finance process
• Ability to suggest improvements to systems and processes
• Ability to effectively share knowledge
• Excellent communication skills (verbal & written)
• Must be a team player but have the ability to work autonomously
• Shows initiative
• Able to work in a very fast-paced environment and adapt to situations
• Ability to identify and meet internal and external customer requirements
• Ability to develop and maintain relationships with internal and external clients
• Timely & accurate computer data entry
• Intermediate to advanced computer skills
• Strong attention to detail
• A strong negotiator
• Ability to prioritise and work with minimum supervision
• Good time management with ability to manage conflicting demands and meet deadlines
• Experience in data entry & outbound phone calls
• Previous experience in operations, customer service and collections is desirable

Benefits

• Two working days per year volunteering for a local charity.
• Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
• Flexible hours with possibility to work from home
• Career development opportunities: online learning, member development programs.