Insure the accurate and timely handling of release of information account issues with internal and external customers while maintaining a high level of professionalism.
Comfortable working in a high-volume production environment.
Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status.
Documenting information in multiple platforms using two computer monitors.
Answer and conduct business on the telephone while maintaining excellent Customer Service.

High school diploma or equivalent. (Must be from an Accredited Institute recognized by the State Dept. of Education.)
Friendly, professional manner of communication. Good customer service skills.
Experience with multi-line phone system is required. Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year experience would be beneficial.
Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents
Ability to stay organized while working quickly. Strong attention to detail is also required.
Passing annual Introductory HIPAA examination.
Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19.

Many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

Customer Support Specialist, CPC Processor

Key skills