Learn our tone of voice, systems, and customer service processes
Shadow experienced colleagues to understand customer journeys and best practices.
Gain confidence handling a variety of customer queries across multiple channels.
Independently manage customer conversations with professionalism, speed, and empathy.
Resolve queries and complaints fairly and consistently, meeting quality standards.
Support customers during the buying process, explaining next steps and overcoming objections.
Build trust through accurate, timely, and clear communication.
Take ownership of complex cases and collaborate with colleagues to resolve them smoothly.
Consistently exceed KPIs for quality, efficiency, and customer satisfaction.
Share feedback and ideas to improve processes, training, and workflows.
Act as an ambassador for our values — Caring, Responsible, Innovative — in every interaction.

Proven experience in customer service, contact centres, or sales environments.
Excellent verbal and written communication skills, with empathy and clarity.
Strong problem-solving skills with resilience under pressure.
Confidence in handling objections and complaints fairly and constructively.
Ability to balance speed with accuracy and quality.
Organised and able to manage multiple priorities.
Comfortable using CRM systems and digital communication platforms.
Team-oriented mindset with a proactive, solutions-focused approach.
Background in buying, sales, or complaint resolution.
Ability to adapt quickly in a fast-growing scale-up environment.
Experience working in businesses with operational warehouses or physical products.

German Speaking Customer Service Agent

Key skills