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Account Manager at Tillo | JobVerse
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Account Manager
Tillo
Remote
Website
LinkedIn
Account Manager
Australia
Full Time
3 weeks ago
No Sponsorship
Apply Now
Key skills
Salesforce
CRM
Customer Success
Account Management
About this role
Role Overview
Own the day-to-day management of a portfolio of APAC client accounts
Prepare performance updates, reporting and support account review activity
Coordinate campaigns, promotions and account initiatives end-to-end
Act as a primary point of contact for client queries and operational issues
Resolve support requests independently and escalate where appropriate
Work cross-functionally with product, operations and finance teams to troubleshoot issues
Support onboarding activity and delivery across new and existing accounts
Partner closely with the Head of APAC to progress regional priorities and initiatives
Track progress across key activities and ensure strong follow-through
Identify opportunities to improve client engagement, performance and retention
Maintain accurate CRM records and internal documentation
Collaborate daily with colleagues across APAC, the UK and the US to ensure smooth delivery across time zones
Requirements
1–3 years experience in account management, customer success, client support or operations
Confidence communicating with clients and managing relationships day-to-day
Strong organisational skills and attention to detail
Ability to manage multiple priorities in a fast-moving environment
A proactive mindset with a bias towards ownership and follow-through
Comfort working independently while staying closely aligned with a distributed global team
Interest in working in a startup or scale-up environment
Experience using CRM platforms such as Salesforce or HubSpot is helpful but not essential
Benefits
26 days holiday per annum (plus an additional day for your birthday 🎂)
Retirement Fund (12%)
Wellbeing Benefit ($50)
Employee Incentive Scheme
Top spec equipment including laptop, mouse, keyboard, monitor
Anniversary gifts
Team Learning & Development budget
Apply Now
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