Own the day-to-day management of a portfolio of APAC client accounts
Prepare performance updates, reporting and support account review activity
Coordinate campaigns, promotions and account initiatives end-to-end
Act as a primary point of contact for client queries and operational issues
Resolve support requests independently and escalate where appropriate
Work cross-functionally with product, operations and finance teams to troubleshoot issues
Support onboarding activity and delivery across new and existing accounts
Partner closely with the Head of APAC to progress regional priorities and initiatives
Track progress across key activities and ensure strong follow-through
Identify opportunities to improve client engagement, performance and retention
Maintain accurate CRM records and internal documentation
Collaborate daily with colleagues across APAC, the UK and the US to ensure smooth delivery across time zones

1–3 years experience in account management, customer success, client support or operations
Confidence communicating with clients and managing relationships day-to-day
Strong organisational skills and attention to detail
Ability to manage multiple priorities in a fast-moving environment
A proactive mindset with a bias towards ownership and follow-through
Comfort working independently while staying closely aligned with a distributed global team
Interest in working in a startup or scale-up environment
Experience using CRM platforms such as Salesforce or HubSpot is helpful but not essential

Account Manager

Key skills