Manager, Operations, Road Logistics

Role Overview

• Manage staff, clients, and branch deliverables, ensuring alignment with the organisation’s objectives.
• Drive the achievement of organisational objectives through effective communication, performance measurement, and staff motivation.
• Collaborate with shared services to ensure continuous cooperation and alignment.
• Deliver on client commitments in line with local, national, and global strategies.
• Manage costs and productivity to ensure operational efficiency and effectiveness. (Labour cost & Vehicle utilization).
• Ensure compliance with internal and external controls, as well as KPIs at both global and local levels.
• Deliver on budget commitments and ensure financial targets are met.
• Identify business risks and opportunities that may impact performance and shareholder commitments.
• Manage employee performance and development to sustain business growth.
• Ensure adherence to deadlines and operational schedules.
• Oversee resource management and risk control.
• Engage with customers at all levels, both in person and telephonically.

Requirements

• Strong operational, HR, and IR (Industrial Relations) Skills.
• Minimum 5 years’ experience in logistics or courier environment.
• Minimum 5 years’ experience in business and/or operational management.
• Experience in retail logistics and distribution environment.
• Excellent administrative skills.
• Strong leadership and interpersonal skills.
• In-depth knowledge of the LRA and BCEA with practical IR experience.
• Computer proficiency.
• Experience in quality improvement methodologies (e.g., Six Sigma, Lean, TQM).
• Minimum 5 years in material planning and logistics.
• Project management skills.
• Financial acumen.
• Retail.

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development