Operations

Role Overview

• Provide excellent, efficient and high-quality service to customer at all times
• Responsible for daily business learning and follow-up to ensure compliance with regional guidelines and company policies and procedures
• Follow local SOPs with shippers/consignees for the business
• Provide quotations of charges to shippers/consignees for the business where necessary
• Handle customer inquiry via phone, e-mail and face to face meeting
• Check and verify documents (perform due diligence) to ensure compliance with DSV internal standards and customer requirements
• Execute the shipment booking by following the SOP and quotation
• Feedback on subcontractors’ standards and services
• Feedback pre-claim details and status to customers
• Prepare customers’ statistics and reports upon request

Requirements

• Daily business learning and follow-up
• Follow local SOPs with shippers/consignees
• Provide quotations of charges to shippers/consignees
• Handle customer inquiries via phone, e-mail and face to face meeting
• Check and verify documents (perform due diligence)
• Carry out approved proposed improvements
• Execute the shipment booking by following the SOP and quotation
• Inform supervisors of any irregularities or problems
• Feedback pre-claim details and status to customers
• Prepare customers’ statistics and reports upon request
• Invoicing/verification and posting of incoming invoices
• Update Track and Trace systems, send shipping advice to overseas stations
• Take up additional tasks as assigned

Benefits

• Excellent, efficient and high-quality service to customer at all times
• Compliance with regional guidelines and company policies and procedures