Lead and support the HR Service Desk, ensuring timely, accurate, and high‑quality HR support
Act as the first escalation point for complex or sensitive HR queries, working closely with HR Partnering teams
Monitor workload, trends, SLAs, KPIs, and service quality, escalating risks or issues where needed
Coach, develop, and performance‑manage your team, promoting a culture of service excellence and learning
Oversee case management, compliance, and data confidentiality, supporting audits as required
Drive process improvements and efficiencies in collaboration with senior HR leaders
Support HR systems enhancements and take part in UAT when required
Work closely with Payroll, IT, HRIS, Talent Acquisition, Benefits, and line managers to ensure joined‑up HR delivery

Previous experience supervising or managing an HR operations/ shared‑services team
Excellent knowledge of HR processes, policies, and employment legislation
A customer‑focused mindset with excellent communication and problem‑solving skills
Confident managing escalations, priorities, and competing workloads
A passion for developing people and improving how HR services are delivered.

Enhanced Annual Leave Entitlement from your start, which increases with length of service.
Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars
Salary Sacrifice Cycle Scheme
WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
LifeWorks app for access to cashback and discounts on high street and online brands.
Life Insurance and which includes access to expert probate support.

HR Operations Supervisor

Key skills