Deliver exceptional grid and driver value through utility EV managed charging and virtual power plant (VPP) programs.
Serve as a trusted advisor to utility partners for EV charging programs.
Execute driver enrollment growth activities.
Maintain account delivery plan and execute against the plan.
Proactively share data-driven insights with clients.
Own client issue resolution from triage through closure.
Serve as the internal owner of account success and manage stakeholder expectations.
Coordinate with WeaveGrid’s Solution Design team on non-standard projects.

6+ years of full-time experience working in some combination of enterprise client success, program implementation, management consulting, energy, utilities, or related areas.
Experience managing high-value enterprise contracts and customers with multiple stakeholders externally and internally.
Demonstrated ability to manage multiple complex clients and projects simultaneously, while flexibly taking on a variety of tasks in response to immediate needs.
Proficiency in modern software tools (e.g. Gsuite, MS Office, Slack, HubSpot, etc.) and at least some exposure to program management tools like JIRA; content management systems (CMS) like Sanity; analytics/reporting tools like Mode Analytics or Tableau.
Based in the United States, willing to travel 1 to 2 weeks per month at times

Client Success Manager

Key skills