Bilingual Renewals Specialist – Bilingual English/Spanish

Role Overview

• Analyze Customer Contracts and Product selection related to customer renewals to determine the best renewal path options for customers.
• Foster and maintain positive relationships with assigned customers, addressing their inquiries, concerns, and escalations throughout the renewal process.
• Maintain positive relationships with our top partners, addressing their inquiries, concerns, and escalations throughout the renewal process.
• Drive the process of identifying opportunities for upselling, cross-selling, and expanding customer contracts during the renewal journey.
• Continuously evaluate and refine the renewal process to streamline operations, enhance efficiency, and improve customer experience.
• Collaborate effectively with cross-functional teams to ensure alignment and coordination throughout the renewal process.

Requirements

• Bilingual in English and Spanish language required.
• Bachelor’s degree in Business Administration, Communications, or Marketing preferred; or proven relevant experience in previous roles.
• Experience in Sales, Customer Success, or Renewal Management preferred.
• Familiarity with Salesforce tools such as Lightning and CPQ, as well as additional tools like Outreach, Microsoft Excel, Microsoft Power BI, and Microsoft Outlook.
• Excellent attention to detail and organizational skills, ensuring accuracy in contract management and communications.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and build relationships with customers.
• A self-motivated and proactive approach to a set of tasks, with the ability to work independently and prioritize tasks effectively.
• Experience in the technology industry or a SaaS-based organization is highly desirable.
• Familiarity with contract management processes and legal terminology is a plus.

Benefits

• Sophos operates a remote-first working model, making remote work the primary option for most employees.
• Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit.
• Employee-led diversity and inclusion networks that build community and provide education and advocacy.
• Annual charity and fundraising initiatives and volunteer days for employees to support local communities.
• Global employee sustainability initiatives to reduce our environmental footprint.
• Global fitness and trivia competitions to keep our bodies and minds sharp.
• Global wellbeing days for employees to relax and recharge.
• Monthly wellbeing webinars and training to support employee health and wellbeing.