Workplace Experience Specialist

Harness is an AI Software Delivery Platform company focused on enhancing software delivery through automation. They are seeking a Workplace Experience Specialist to create an engaging atmosphere in their Boston office, manage workplace operations, and support employee-facing services.

Responsibilities:

• Be the main point of contact for workplace operations, focusing on providing a positive experience for team members and guests
• Manage inbound and outbound USPS mail, packages, and various carrier deliveries
• Oversee the day-to-day appearance of our facilities to ensure our physical spaces are clean, functional, and presentable at all times; proactively ensure any facility issues are resolved quickly
• Monitor the Freshservice ticketing system for the Boston office and follow the process of assigning tickets to the appropriate team member
• Coordinate the content collection and updating of our knowledge-sharing pages for the internal team playbook and external employee information pages
• Lead daily workplace operations, utility services and ensure a safe and healthy work environment, including communicating updates in a timely manner
• Assist in vendor management to ensure the office remains well-supplied and operates seamlessly
• Plan and execute engaging initiatives & events to build internal culture, such as company happy hours, team-building opportunities, and in-office programming
• Assist with new hire onboarding
• Perform ad hoc projects and tasks