Partner with multiple internal teams to provide Tier 1 support for complex cloud platforms
Define and improve operational workflows (runbooks, escalation paths, support processes)
Triage/investigate root cause of customer issues and escalate as needed
File bugs and report issues while working closely with the Site Reliability team
Build tooling to improve customer support process and visibility
Deeply understand user workloads and use cases
Partner with multiple internal teams to give feedback to engineering teams and develop solutions to aid in their success
Be part of an on call rotation to support production systems

BS/MS degree in Computer science or related areas (or equivalent experience)
2+ yrs of experience with supporting distributed software systems, supporting end-user software platforms, and experience with Linux
Experience with Kubernetes, AWS, Azure, OCI, and GCP
Background of Infrastructure, Networking, Storage, and DevOps scripting/tooling
Understanding of data storage technologies (databases, file, block, blob)
Customer Service/Support Experience
Willingness to work up and down the stack as well as across multiple teams
Strong skills in troubleshooting and Communication

Software Platform Support Engineer – GPU Cloud

Key skills