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Software Platform Support Engineer – GPU Cloud at NVIDIA | JobVerse
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Software Platform Support Engineer – GPU Cloud
NVIDIA
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LinkedIn
Software Platform Support Engineer – GPU Cloud
Santa Clara, North Carolina, United States of America
Full Time
2 days ago
$76,000 - $126,500 USD
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Key skills
AWS
Azure
Cloud
Google Cloud Platform
Kubernetes
Linux
GCP
Google Cloud
Communication
About this role
Role Overview
Partner with multiple internal teams to provide Tier 1 support for complex cloud platforms
Define and improve operational workflows (runbooks, escalation paths, support processes)
Triage/investigate root cause of customer issues and escalate as needed
File bugs and report issues while working closely with the Site Reliability team
Build tooling to improve customer support process and visibility
Deeply understand user workloads and use cases
Partner with multiple internal teams to give feedback to engineering teams and develop solutions to aid in their success
Be part of an on call rotation to support production systems
Requirements
BS/MS degree in Computer science or related areas (or equivalent experience)
2+ yrs of experience with supporting distributed software systems, supporting end-user software platforms, and experience with Linux
Experience with Kubernetes, AWS, Azure, OCI, and GCP
Background of Infrastructure, Networking, Storage, and DevOps scripting/tooling
Understanding of data storage technologies (databases, file, block, blob)
Customer Service/Support Experience
Willingness to work up and down the stack as well as across multiple teams
Strong skills in troubleshooting and Communication
Tech Stack
AWS
Azure
Cloud
Google Cloud Platform
Kubernetes
Linux
Benefits
equity
benefits
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