Key skills
SalesforceCommunicationCustomer SuccessAccount ManagementSales
About this role
Role Overview
- Own client relationships and project success from concept to delivery
- Independently guide complex gifting campaigns
- Spot opportunities, influencing decision-making
- Serve as the primary strategic partner to clients
- Lead complex gifting initiatives end-to-end
- Proactively identify creative solutions that drive revenue
- Manage escalations quickly and empathetically
- Collaborate effectively across Sales and internal teams
- Produce consistent, creative direction to the creative team
Requirements
- 4+ years in client-facing roles such as Account Management, Customer Success, or Sales
- Proven track record owning revenue targets
- Strong relationship-builder with high emotional intelligence
- Strong communication skills
- Highly organized and detail-oriented
- Tech-savvy with experience using tools like Salesforce, Front, Slack, and Google Workspace
- Business-minded with the ability to uncover and convert upsell opportunities
- Positive, solutions-oriented mindset
Benefits
- Medical, Dental, & Vision benefits
- Flexible PTO
- Paid company holidays
- Work from home stipend for new hires