Support high-priority strategic and operational analyses for Product leadership, helping break down complex business questions into structured workstreams and actionable recommendations
Build and maintain Excel-based analyses, models, and business insights that support decision-making across growth, retention, adoption, and business health
Assist with the development of dashboards, scorecards, KPI tracking, and executive reporting materials
Conduct product, market, and competitive research across cloud contact center, AI, and adjacent markets to inform strategic planning
Synthesize findings into executive-ready memos, presentations, and briefing materials for leadership reviews

Current undergraduate rising senior or graduate student (M.S. or MBA) in Business, Economics, Engineering, Statistics, Data Science, Computer Science, or a related field
Strong proficiency in Excel and PowerPoint is required
Strong analytical and structured problem-solving skills, with the ability to break down ambiguous business questions into clear frameworks and recommendations
Exceptional written and verbal communication skills with the ability to convey complex ideas and analyses succinctly to non-technical audiences
Be a proactive self-starter with the ability to multi-task, work independently, prioritize, and get things done
Ability to build productive and positive working relationships with co-workers with varying technical and business backgrounds
Demonstrate intellectual curiosity and a desire to tackle ambiguous and varied projects in support of the Product Strategy & Ops team

Summer Analyst, Product, Business Strategy & Operations

Key skills