Customer Service Analyst, Junior
Joinville, Santa Catarina, Brazil
Full Time
2 weeks ago
No Sponsorship
Key skills
BIPower BISAP
About this role
Role Overview
- Manage orders, ensuring the service level required for each customer profile;
- Monitor KPIs – Conversion Rate, Aging and order cycle – proactively addressing deviations with effective corrective actions;
- Work directly with the commercial team on delivery negotiations and ensuring predictable customer service;
- Ensure execution of the business strategy in ATP (Available-to-Promise) processing;
- Responsible for updating the documentation of service rules.
Requirements
- Currently pursuing a bachelor’s degree, preferably in Business Administration, Economics, Production Engineering and/or Process Engineering;
- Advanced Excel (Power Query / functions);
- Power BI;
- Knowledge of SAP SD/MM modules;
- Experience managing a customer portfolio.
Benefits
- Work schedule: Hybrid (3 days per week onsite).
- Meal allowance;
- Year-end gift;
- Health insurance;
- Dental plan;
- Life insurance;
- Private pension plan;
- Wellhub (employee wellness platform);
- Birthday day off;
- Family-friendly policies: extended maternity and paternity leave;
- Discounts on our products;
- Annual bonus (profit sharing);
- Up to 50% discounts on medications;
- Health programs.