Analyzing team skills gap analysis and defining team development plan and training needs
Hiring, coaching, and mentoring of the PS Delivery team
Defining and refining internal Delivery Management processes, KPI, roles and responsibilities
Managing creation and tracking of forecasts and budget
Assessing risks and creating strategies for risk mitigation and project contingency planning
Managing projects with geographically diverse teams
Leading, planning, scheduling and managing project deliverables, goals, and milestones
Facilitating the team to successfully plan and execute deliverables using Agile techniques
Overseeing and assisting BAs and end users in testing activities
Collaborating with accounting manager to ensure project billing and invoicing are executed on time and accurately
Managing the process for the customer satisfaction program for services delivery
Collaborate with the VP of Professional Services to improve existing Standard Operating Procedures

Strong background in data-related projects (e.g., Data Engineering, Data Platforms, BI or Analytics)
5+ years of experience in professional services with a customer-facing managerial role
3+ years of experience in managing teams in remote and distributed geographic locations
3+ years of experience in capacity management and resource planning
Proven experience in managing technical solutions and services engagements
Strong risk identification and management skills
Good communication and presentation skills
Strong Project Management skills
Experience in team building and management
Experience in managing competing objectives, prioritization, and escalations

Delivery Manager

Key skills