Delivery Manager

Role Overview

• Team Management
• Analyzing team skills gap analysis, defining team development plan and training needs
• Hiring, coaching, and mentoring of the PS Delivery team and ensuring proper work environment and culture
• Coaching direct reports on customer relations, customer-facing best practices related to project delivery
• Defining and refining internal Delivery Management processes, KPI, roles and responsibilities, and documentation standards and templates (kick-off meeting, RACI matrix, project status report, budget/forecast)
• Project Delivery
• Managing creation and tracking of forecasts and budget
• Assessing risks and creates strategies for risk mitigation and project contingency planning
• Appropriate escalation of risks and issues with leadership
• Managing projects with geographically diverse teams
• Planning and managing resource capacity
• Managing project scope and the change control process as appropriate.
• Leading, planning, scheduling and managing project deliverables, goals, and milestones
• Adjusting project plans and/or resources to meet changing needs and requirements
• Facilitating the team to successfully plan and execute deliverables using Agile techniques
• Overseeing and assisting BAs and end users in testing activities
• Managing test result tracking, defect remediation and retesting processes
• Ensuring and handling appropriate communication to project stakeholders
• Providing relevant metrics to gauge team progress with a continual focus on improvement.
• Collaborating with accounting manager to ensure project billing and invoicing are executed on time and accurately
• Review and approve project hours to ensure they are accurately recorded with detailed documentation describing tasks and deliverables
• Working cross-functionally with internal departments, for examples, Finance, Customer Enablement, IT and Marketing
• Managing the process for the customer satisfaction program for services delivery
• Keeps track of lessons learned during the life of the project and facilitates retrospective conversations with customer during project close out
• Collaborate with the VP of Professional Services to improve existing Standard Operating Procedures
• Participate in discussion with customer, sales, pre-sales team to design service offerings and create statement of works, if necessary
• Collaborate with Sales and Solution Architects to create project plans as part of SOW creation

Requirements

• Strong background in data-related projects (e.g., Data Engineering, Data Platforms, BI or Analytics), with the ability to effectively interface with technical data teams
• Strong understanding of products, practices and technology related to data analytics including data warehousing, business intelligence, data integration and data quality
• 5+ years of experience in professional services with a customer facing managerial role
• 3+ years of experience in managing teams in remote and distributed geographic locations
• 3+ years of experience in capacity management and resource planning
• Proven experience in managing technical solutions and services engagements
• Strong risk identification and management skills
• Good communication and presentation skills
• Strong Project Management skills
• Experience in team building and management
• Experience in managing competing objectives, prioritization, and escalations