Key skills
Active Directory
About this role
Role Overview
- Candidate will be a member of the EPG Service Desk to provide end user desktop support to on-site and remote personnel.
- Technician will provide tier I to tier II troubleshooting skills to diagnose and resolve user requests through an internal ticketing system and by phone.
- Maintain computer networks and provide technical help to computer users of Electronic Proving Ground (EPG)
- Will provide Video Teleconferencing Support to setup meetings and standby support to promptly resolve technical issues that arise during a call.
- Install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs
- Basic to intermediate Windows administration knowledge to include Active Directory Users and Computers, DHCP, Microsoft Management Console, Remote Support applications and others.
- Proficient troubleshooting skills for Microsoft Office Suite.
- Software and hardware troubleshooting skills.
- Ability to operate office equipment such as a personal computer, printer, copy machine, telephone, fax machine and other equipment including desk supplies and other work-related tools as required.
Requirements
- High School Diploma or equivalent and 6 years of relevant experience or educational/experience equivalents
- Possess and maintain a Security + CE (or equivalent IAT II)