Lead technical investigations with customers to gather requirements, logs, configuration details, and reproduction steps
Recreate customer environments and scenarios using local VM/server and Azure (cloud) setups to isolate root cause
Drive issues to resolution by coordinating across internal teams (Engineering, Product, QA), providing clear technical summaries, priority/severity assessments, and customer-ready updates
Design and execute test plans for Control Emulation software (SCP and TRISIM), with emphasis on real-world configurations and regressions
Develop and maintain test cases and test suites for local VM/server and Azure (cloud) environments
Maintain and improve test environments (local and cloud), including reliability, repeatability, and data management

BS degree in Engineering, or related field
Strong hands-on experience with DCS and/or SIS systems (configuration and implementation)
Solid understanding of Windows networked systems (workstations, servers, switches) and troubleshooting in enterprise environments
Proven ability to communicate clearly and effectively with customers, engineering teams, and senior leadership, including writing high-quality technical summaries
Demonstrated ability to work independently, prioritize effectively, and handle multiple investigations in parallel

Senior Control Emulations Quality & Support Engineer

Key skills