Provide problem identification, diagnosis, troubleshooting, and resolution of incidents and problems.
Perform shift work in support of 24x7x365 Network Operations Center
Provide support for the escalation and communication of status to the Communications Mission Director, NOC leadership, Service Providers, and other customers.
Provide support for the dispatch system and hardware problems and remains involved in the resolution process
Isolate and resolve of hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof
Monitor network performance and availability 24/7
Respond to and resolve network incidents and outages as required per SLAs
Perform routine maintenance and upgrades on network systems
Configure and manage network devices (routers, switches, firewalls, etc.)
Implement and maintain network security measures
Create and maintain network documentation and standard operating procedures
Collaborate with other IT teams to resolve complex issues
Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance
Works individually and actively participates on integrated teams.
Understands and applies more advanced concepts and processes to daily activities.
Assists more senior level technicians, specialists, and managers in their activities.
Clearly communicates, verbally and written

Network Operations Center Engineer, Tier 2

Key skills