To achieve monthly KPIs assigned
To ensure that telesales activities are directed to meeting sales targets.
To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as the product campaigns.
To manage relationships of assigned portfolio through outbound channels along with Personal Loan Sales and Fulfillment.
Generating revenue through Personal Banking Personal Loan Sales.
Analysis of leads received.
Conversion of leads into “sale”
Updating of all systems as per the call with the customer.
Processing of the request or offer given to the customer.
Constant follow up with the concerned department if the process is delayed or not fulfilled as per the customer’s request.
Handling of all customer issues and resolve the same at the earliest and highlight them to the TL.
Meeting the KPI Targets set in term of revenues Through PL Sales and PL Fulfillment.
Acquire new Business through Cross sell to increase penetrations.
Managing assigned Leads via CRM within the agreed TAT (Drop Offs).

Diploma / Highschool, 1
2 years of relevant work experience in Personal Banking in the functions of PMU/ Relationship Management/ Tele Sales/Services.

Business Development Officer – PL Sales, Retail Banking Group

Key skills