Key skills
FirewallsSwitchingVMware
About this role
Role Overview
- Troubleshoot and resolve network issues escalated from frontline support, using strong analytical and diagnostic skills.
- Collaborate with engineering and operations teams to implement network changes, maintenance activities, and incident response plans.
- Maintain and update network documentation, including topology diagrams, configuration records, and support procedures.
- Assist in testing and validating network upgrades, patches, and new deployments in a support capacity.
- Participate in support planning sessions, daily team syncs, and backlog grooming to ensure timely issue resolution.
- Contribute to continuous improvement efforts by identifying recurring issues and recommending process improvements or automation opportunities.
- Support other operational and project-based tasks assigned.
Requirements
- Degree in computer science, information technology, or related field, or equivalent hands-on experience.
- Minimum 5-6 years of experience supporting enterprise networks in a technical or operational role.
- hands-on experience on the following:
- Routing and switching (Cisco routers and switches, VMware SD-WAN)
- Firewalls (Cisco ASA, Palo Alto, NSX)
- Load balancers (F5, AVI)
Tech Stack
- Firewalls
- Switching
- VMware