Provide technical customer support via web portal, phone, and email
Diagnose complex software, hardware, and firmware problems or configuration issues
Answer customer technical questions regarding electric meter operation, configuration, and firmware programming
Work with Engineering to seek out problems, drive solutions, and improvements back into products
Document common solutions, procedures, tips, and tricks in Knowledge Base articles

Bachelor’s degree in engineering, Computer Science, Information Systems, or equivalent experience
Three years of technical software or application support.
Proven successful track record in technical customer support
Experience working with solutions involving software is highly preferred
Experience with electricity, gas, water metering and/or electric utilities a plus
Strong Windows networking experience
Excellent problem-solving and analytical abilities
Excellent written and oral communication
Ability and interest to learn new software quickly
Excellent team player; self-starter with the ability to work unsupervised
Ability to plan and maintain schedules
Accustomed to working in an environment driven by high standards for service and system delivery
Excellent customer communications and customer service skills
Demonstrates good judgment in selecting methods and techniques for solving problems and obtaining solutions
Broad technical depth in integration and operation of complex systems
Experience in business process definition and design to meet overall business objectives
Understanding of programming logic and the ability to troubleshoot scripts by following code mainly Python, and using SQL queries
Experience with Oracle databases or Microsoft SQL Server
Highly adaptable in a dynamic work environment and changing environments
Experience with Python, Powershell or similar languages to develop or customize scripts
Someone that is bilingual in Spanish

Software Support Engineer

Key skills