KEY RESPONSIBILITIES

- Technical customer support via web portal, phone, and email
- Diagnose complex software, hardware, and firmware problems or configuration issues
- Answer customer technical questions regarding electric meter operation, configuration, and firmware programming
- Work with Engineering to seek out problems, drive solutions, and improvements back into products
- Document common solutions, procedures, tips, and tricks in Knowledge Base articles

YOU MUST HAVE

- Bachelor’s degree in engineering, Computer Science, Information Systems, or equivalent experience
- Three years of technical software or application support.

WE VALUE

- Proven successful track record in technical customer support
- Experience working with solutions involving software is highly preferred
- Experience with electricity, gas, water metering and/or electric utilities a plus
- Strong Windows networking experience
- Excellent problem-solving and analytical abilities
- Excellent written and oral communication
- Ability and interest to learn new software quickly
- Excellent team player; self-starter with the ability to work unsupervised
- Ability to plan and maintain schedules
- Accustomed to working in an environment driven by high standards for service and system delivery
- Excellent customer communications and customer service skills
- Demonstrates good judgment in selecting methods and techniques for solving problems and obtaining solutions
- Broad technical depth in integration and operation of complex systems
- Experience in business process definition and design to meet overall business objectives
- Understanding of programming logic and the ability to troubleshoot scripts by following code mainly Python, and using SQL queries
- Experience with Oracle databases or Microsoft SQL Server
- Highly adaptable in a dynamic work environment and changing environments
- Experience with Python, Powershell or similar languages to develop or customize scripts
- Someone that is bilingual in Spanish

Software Support Specialist

Key skills