Build and grow a team that helps customers operationalize and support all CrowdStrike products, including all modules of Falcon, especially Endpoint, Identity, Cloud, Next-Gen SIEM and LogScale.
Collaborate with the professional services leadership team to build and scale the organization, expand programs, increase efficiencies, and create a world-class, customer-focused offering.
Drive cross-functional teams within CrowdStrike to ensure successful delivery outcomes and maximize value for customer engagements.
Manage and mentor team members to help expand skill sets and maximize performance.
Lead internal initiatives to enhance delivery techniques, introduce automations, strengthen security postures, and optimize time-to-value, utilizing AI and other technologies.
Anticipate customer needs by tracking new CrowdStrike technologies and mapping out innovative service offerings.
Manage a portfolio of customer projects from a project leadership and tactical role, including projects led by in-house residents as well as by subcontract partner residents.
Interface directly with customers, assisting with pre-sales, presenting solutions, structuring deals, managing project creation, and all phases of project delivery.
Partner with the global sales and marketing teams to develop services communications, deliver presentations, match customer needs to solutions, and close opportunities.
Ability to travel up to 25% of the time.

12+ years of experience working in the security industry in a professional services or similar capacity
4+ years managing a team of consultants in the security industry
Strong understanding of employee management concepts with the demonstrated ability to lead teams
Experience developing go-to-market strategies including new service offerings and cross-sell/upsell opportunities
Experience working with pre-sales teams on technical scoping and requirements gathering, and with post-sales handoffs
Experience managing technical deployments, tracking time, and running projects from kickoff to closure
Experience developing documentation and transferring knowledge of deployments to customers and internal stakeholders
Experience translating your knowledge of customer requirements and experiences into feedback for product and engineering teams
Strong written and oral communication skills in English.

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe

Senior Manager, Platform Professional Services

Key skills