Partner Support Specialist

Role Overview

• Responsible for the overall management of a service segment of significant scope and complexity at the country, region or worldwide level.
• Develops product support plans on medium complexity product families.
• Represents services on product core teams and provides service requirements into product development stages/phases.
• Sets product service metric goals, monitors product support business performance and identifies corrective action required.
• Collaborates with regions/WW regarding service and support planning, implementation and performance.

Requirements

• Typically 3+ years experience in directly related business.
• Typically first level university degree or equivalent work experience.
• Moderate knowledge of IT and services industry.
• Must be able to analyze problems and solve them creatively.
• Good communication skills.

Benefits

• Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.