About this role

Own and deliver expansion ARR quota and renewal performance within assigned Commercial accounts.
Develop and execute structured account plans focused on multi-product adoption and wallet-share growth.
Lead complex discovery and expansion conversations across multi-stakeholder buying groups.
Drive disciplined renewal strategy, negotiation, and retention execution.
Manage larger deal sizes and moderate sales cycle complexity.
Maintain accurate revenue forecasting and pipeline inspection discipline.
Partner cross-functionally with CX, Product, and Solutions to ensure alignment on expansion strategy.
Identify commercial risk signals and proactively mitigate renewal exposure.
Ensure clean commercial handoffs where role transitions are required.

3-5 years of experience in a related role
Experience managing Commercial account portfolios with ARR responsibility.
Demonstrated ability to drive expansion and renewal growth in multi-stakeholder environments.
Strong negotiation and commercial strategy capability.
Experience with structured sales methodologies.

Account Director

Key skills