Own end-to-end handling of finance-related seller inquiries (primarily in writing).
Investigate and resolve questions related to invoices, payments, commissions, wallet balances and payouts.
Act as the main point of contact for seller finance topics across internal teams.
Work closely with Finance, Account Management and Seller Support to clarify and resolve cases.
Ensure fast, structured and high-quality communication with sellers.
Escalate complex issues when needed and follow through until resolution.
Build and improve internal knowledge, processes, templates and case-handling logic.
Identify recurring issues, root causes and process gaps, and suggest improvements.
Help establish a more scalable and clear ownership model for seller finance support.

Experience in Customer Support, Seller Support, Finance Operations, Payments, Billing, AR/AP, Reconciliation, Fintech or Marketplace Operations.
Strong written English skills.
Excellent written communication and problem-solving abilities.
High attention to detail and ability to work with numbers and financial data.
Ability to take ownership, navigate ambiguity and work across multiple teams.
Strong organizational skills and ability to manage multiple cases in parallel.
Confidence handling sensitive or complex partner situations in a structured way.
Curiosity and persistence to investigate issues deeply and find root causes.
Resilience and follow-through — you don’t drop cases even when answers are not immediately clear.

Seller Payments & Finance Support Specialist

Key skills