Operations execution across payments, supply, reputation, and customer support — turning diagnostics into decisions and decisions into shipped work.
Identifying and capturing opportunities to improve payment conversion and, as a result, LTV.
Re‑architecting the support flow with AI: increasing the share of tickets resolved by AI while holding CSAT high and refund rates low.
Building and maintaining Duomo’s reputation layer — top Google pages, AI‑tool overviews, Trustpilot, App Store and Google Play narratives.
Analyzing the business, finding bottlenecks, and driving fast execution on the highest‑impact fixes.
Working cross‑functionally — partnering with product, marketing, finance, and external vendors — to deliver quarterly outcomes tied to P&L.

Proven experience in Operations / BizOps / Business Analyst / Business Associate / FP&A / Strategy or Management Consulting roles inside fast‑growing, operations‑heavy businesses (B2C product, marketplace, fintech, or top‑tier consulting serving those industries).
Strong ownership track record: you have owned part of a business or a critical process end‑to‑end — from problem definition to measurable outcome.
Solid analytical foundation — you decide based on numbers, can size problems, build scenarios, and articulate business impact.
Excellent project execution: you hold several high‑priority initiatives in parallel and deliver at speed.
Structured thinking and concrete communication — you can clearly explain what you did, why, and what changed, with no fluff.
A visible growth trajectory in your career (rising‑star pattern — consistently growing in scope and responsibility).

Direct work with the CEO and real influence on decisions that shape the product at a critical scaling stage.
A plot of land with genuine ownership — budget, headcount, and the freedom to build a function from scratch.
A strong long‑term career and compensation trajectory: people who work with Artem grow fast, in both scope and earnings.
A product that changes lives and helps millions of Christians around the world.
A strong team and a culture of collaboration, continuous development, and high quality standards.
Learning opportunities: knowledge exchange with Senior leaders across the Skelar ecosystem, internal schools and educational events, 13 professional communities, and access to external courses.
Comfortable offices in Kyiv and Warsaw, and one of the best benefit packages on the market: insurance, 20 working days of vacation, lunches and breakfasts.

Senior Operations Manager – Business Associate

Key skills