Key skills
CloudAIGenAIAnalyticsCommunicationCollaborationSales
About this role
Role Overview
- Partner with Sales and customers to design AI-powered CX strategies and solutions
- Support and progressively lead consultative discovery sessions focused on business outcomes and experience gaps
- Position Genesys Cloud as an experience orchestration platform , not just a contact center
- Deliver and support compelling demos, POCs and presentations , often in collaboration with senior team members
- Contribute to solution design and architecture across CCaaS, AI, integrations, APIs, and cloud ecosystems
- Identify and help articulate AI-driven use cases (self-service, agent assist, personalization, analytics)
- Assist in building business cases tied to ROI and operational efficiency
- Support RFx processes with strong technical contributions
- Collaborate closely with peers, partners, and internal experts to deliver winning solutions
- Grow into a trusted advisor role across the sales cycle
Requirements
- Experience in pre-sales, solutions consulting, or solution architecture
- Strong interest or background in CX, CCaaS, and AI-driven customer engagement
- Familiarity with AI capabilities in CX (bots, agent assist, analytics, GenAI)
- Solid understanding of cloud architectures, APIs, and integrations
- Ability to translate technical concepts into business value
- Experience or desire to work with enterprise customers and stakeholders
- Strong communication and storytelling skills
- Growth mindset —eager to learn, collaborate, and develop into a top-tier SC
- Based in or willing to support customers across the Western U.S. region
Tech Stack
- Cloud
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments