Define and execute the product roadmap for Genesys Cloud Media Solutions, driving innovation in modern telephony and AI-powered voice platforms
Lead cross-functional alignment across product, engineering, sales, support, finance, legal, and IT to deliver cohesive platform capabilities
Translate emerging market demands in AI voice, automation, and real-time communications into scalable, API-driven product strategies
Drive go-to-market execution by enabling sales teams with clear product positioning, training, and supporting materials
Influence commercial strategy by supporting partnerships, contracts, and enterprise customer engagements
Identify and scale new revenue opportunities through programmable communications, APIs, and AI-powered media services
Lead the evolution of telephony platforms to deliver high-performance VoIP, WebRTC, and real-time media capabilities at global scale
Drive improvements in audio quality and reliability through optimization of latency, jitter, packet loss, and codec strategies
Champion API-first platform design to accelerate developer adoption and partner integrations
Establish analytics frameworks to measure usage, performance, and customer experience metrics, including media quality indicators
Leverage data insights to optimize usage-based pricing models and monetization strategies
Ensure transparency through accessible reporting of usage, billing, and performance metrics via APIs and applications

10+ years of experience in cloud-based product management, with a focus on communications or media platforms
10+ years of experience driving go-to-market strategies across enterprise customers, partners, and developer ecosystems
Deep expertise in VoIP architectures, SIP-based communications, and modern telephony systems
Proven track record delivering high-quality real-time media and audio solutions at scale
Strong experience with API-first platforms and building developer-centric products
Experience with customer experience platforms such as IVR, contact center, unified communications, or CRM systems
Familiarity with CCaaS, UCaaS, and enterprise communications ecosystems
Demonstrated ability to lead cross-functional teams and influence senior stakeholders
Proven ability to prioritize and deliver in complex, fast-paced environments
Bachelor’s degree required; MBA preferred

Director of Product Management – Genesys Cloud Media Solutions

Key skills