Engagement Manager

Newton Research is a fast-growing software start-up that builds products leveraging AI agents for complex marketing analytics workflows. The Engagement Manager will own customer relationships end-to-end, ensuring solutions are implemented effectively while collaborating closely with Solutions Engineers.

Responsibilities:

• Lead pre-sales requirements gathering and scoping for prospective customers, producing documentation that defines use cases, data requirements, success criteria, and delivery timelines before a deal closes
• Own the implementation roadmap for a defined portfolio of customers, translating business goals into phased plans and overseeing Solutions Engineers to ensure delivery quality and alignment
• Stay ahead of each customer’s evolving needs, proactively identifying opportunities to expand or deepen Newton’s role in their analytics workflows
• Serve as the senior point of escalation across your accounts, maintaining continuity and trust through the full customer relationship
• Provide Solutions Engineers with the business context they need to build the right things, ensuring implementation plans reflect customer intent, not just technical requirements
• Bring patterns and insights from your portfolio to Product, Engineering, and Data Science by connecting what customers are asking for with what Newton should build next