Customer Service Specialist

Role Overview

• Answer inbound calls and respond to emails with a professional attitude, adapting communication style to individual customer’s personality and situation.
• Act as a single point of contact for problem-solving, including billing questions, payments, and account maintenance.
• Troubleshoot and guide customers through WEX online platforms and mobile applications.
• Effectively multi-task by utilizing multiple different systems simultaneously to provide the fastest resolution.
• Maintain strict adherence to corporate security measures, company policies, and (for Health/Cobra roles) HIPAA guidelines.
• Maintain accurate, detailed records of all interactions within the CRM (Salesforce).

Requirements

• High School Diploma or GED
• Solid computer and keyboarding skills
• Proficiency with Google Suite or Microsoft Office
• Willingness to work a flexible schedule, which may include weekends, holidays, and occasional overtime.
• Must successfully pass a background check

Benefits

• health, dental and vision insurances
• retirement savings plan
• paid time off
• health savings account
• flexible spending accounts
• life insurance
• disability insurance
• tuition reimbursement