Customer Support Associate

Role Overview

• Handle a variety of inquiries regarding orders, adjustments, gratis copy requests, company websites, digital product registrations and general product and process inquiries via multiple channels, such as phone, email, cases and live chat.
• Navigate multiple internal software applications while conversing with customers to clarify their needs, identify the root cause of issues and resolve outstanding inquiries.
• Identify and report on trends that lead to improvements to our products, services, processes and websites.

Requirements

• Must possess a High School Graduate or GED.
• Demonstrate professionalism, attentiveness, compassion and courtesy to others.
• Be committed to ongoing personal development.
• Thrive in a team environment and also possess the ability to work productively and independently.
• Demonstrate solid multi-tasking and organizational skills.

Benefits

• Potential to earn a quarterly functional bonus based on individual job performance.
• Vacation accrual starting on day one, plus company-designated and floating holidays throughout the year!
• 401K with employer matched contributions.
• Healthcare (medical, dental, and vision) coverage starting day one.
• Quarterly performance reviews with a strong culture of internal advancement.
• A work from home position where the necessary job assets are provided by the company.