Customer Support Agent – Swedish/English Speaking
Sweden
Full Time
2 hours ago
$27,000 SEK
No Sponsorship
Key skills
SaaS
About this role
Role Overview
- Provide friendly, fast support via live chat (Intercom), email, and occasionally by phone
- Troubleshoot technical issues and collaborate closely with our tech team to solve complex cases
- Gather and share customer feedback with our product team
- Identify, verify, and report bugs
- and keep customers in the loop
- Create helpful self-service content (FAQs, guides, etc.)
- Build strong relationships by being proactive and genuinely helpful
Requirements
- You're fluent in Swedish and English, written and spoken
- You bring solid experience in customer support (bonus if it’s in SaaS)
- You think analytically and enjoy learning new things
- You’re a natural problem-solver who feels at home with tech
- You take pride in delivering excellent service and making things easier for others
Benefits
- 25 days of paid vacation
- A healthy work-life balance
- Opportunities to grow your skills and learn new ones
- A supportive, friendly team + fun social events
- Your own starter kit
- MacBook, iPhone & Teamtailor swag!