Key skills
AISaaSJira
About this role
Role Overview
- Help customers by answering questions and solving issues via chat and email in English
- Understand technical issues by checking logs and identifying bugs
- Improve and automate support processes to enhance efficiency
- Fine tune AI and the chatbot with Intercom automations
- Collaborate with other teams to prepare inputs for developers and QA, testing features, and identifying weak spots
- Build the knowledge base and monitor recurring questions
- Collect feedback from users to improve understanding of their needs
Requirements
- Experience in customer support ideally in IT, SaaS, or digital product
- English at minimum B2 level, both written and spoken
- Ability to understand basic technical context and work with logs, bugs, or tickets
- Experience with tools such as Intercom, Jira, Trello or similar, or motivation to learn quickly
- Experience with AI, automation, and process improvement
- Proactivity, independence, and drive for better solutions
- Empathy, patience, and ability to explain things simply and clearly
Benefits
- Fair compensation
- Hardware allowance
- Support for education
- Multisport card for sports activities
- Access to game room
- Access to silent room
- Access to relax zone
- Therapy session per month
- Team building activities