Key skills
AICRM
About this role
Role Overview
- Own the Inner Circle Loyalty Programme
- Lead Opening Readiness
- Co-own the Guest Insight Loop
- Manage the Local Partner Network
- Govern Guest Communications
- Support Supply-Side Credibility
- Protect Local Reputation
- Drive Efficiency with AI
- Align Cross-Functional Operations
Requirements
- Managed a loyalty or retention programme with full commercial accountability
- Comfortable orchestrating lifecycle communications using tools like Twilio Segment, SendGrid, Revinate, and Intercom
- Results-oriented, building influence through cross-functional diplomacy
- Translated high-level brand strategy into actionable standards
- Coordinated complex workstreams (content, photography, and standards) for flawless openings
- Turned messy feedback and CRM data into clear action plans using AI tools
- Built structured partner networks or community relationships
- Understanding that guest experience is a business engine
- AI tools integration in daily workflow
- Self-starter managing scope and priorities, anticipating bottlenecks
Benefits
- Employee stock option plan (ESOP)
- Unlimited holiday policy
- Free nights and generous discounts at Bob W locations across Europe
- Voluntary health insurance
- Access to the Oliva mental well-being platform
- Sports compensation
- Development and growth opportunities, including a discretionary L&D budget
- Regular team events
- A smart, highly motivated team in a multicultural, diverse, and rewarding work environment