Customer Service Officer

Role Overview

• Answer customers through phone and tickets from Zendesk (emails / LINE / Facebook) on daily basis, and provide guidance about products and services
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure resolution
• Pass relevant leads to the sales team when a customer is ordering a lot or asking for a custom job
• Coordinate with other departments regarding complaints through our complaints dashboard, which will have to be correctly completed to ensure a smooth understanding of the issue for the other departments
• You will share with the management on recurrent issues to find a long-term solution and avoid those issues from happening again

Requirements

• Good command of Thai and English, both writing and speaking
• Strong communication skills
• High motivation and absolute reliability
• Service-mindedness and the ability to work both efficiently and effectively under pressure
• Good interpersonal and coordinating skills
• 1-2 years of experience in customer service.