Implement and maintain uniform processes, frameworks, and performance measures across underwriting, new business, and sales administration.
Partner with business leaders to define forward-looking administrative models for Underwriting, New Business, and Sales Administration with 1-, 3
and 5-year horizons.
Provide advisory input and help drive adoption of changes.
Collaborate with technology, operations, and business leaders to align processes across mainframe systems, enterprise applications, and integration points.
Apply Lean, Six Sigma, and related methodologies to drive measurable cost, quality, and efficiency improvements.
Identify and prioritize opportunities for applying RPA, AI, and related tools to optimize processes in acquisition and sales administration.
Facilitate alignment across departments, eliminate silos, and introduce enterprise best practices that improve speed, quality, and cost efficiency.
Establish and mature project identification, tracking, cost/benefit analysis, and postmortem reviews.
Define KPIs, establish dashboards, and partner with IT to build reporting capabilities that support data-driven decision making.
Directly manage 2–3 business analysts, setting priorities, mentoring, and ensuring quality deliverables.
Develop business cases and cost/benefit analyses for transformational projects. Manage approved project budgets, ranging from hundreds of thousands to several million dollars, ensuring implementation within financial and operational targets.