Implement and maintain uniform processes, frameworks, and performance measures across underwriting, new business, and sales administration.
Partner with business leaders to define forward-looking administrative models for Underwriting, New Business, and Sales Administration with 1-, 3
and 5-year horizons.
Provide advisory input and help drive adoption of changes.
Collaborate with technology, operations, and business leaders to align processes across mainframe systems, enterprise applications, and integration points.
Apply Lean, Six Sigma, and related methodologies to drive measurable cost, quality, and efficiency improvements.
Identify and prioritize opportunities for applying RPA, AI, and related tools to optimize processes in acquisition and sales administration.
Facilitate alignment across departments, eliminate silos, and introduce enterprise best practices that improve speed, quality, and cost efficiency.
Establish and mature project identification, tracking, cost/benefit analysis, and postmortem reviews.
Define KPIs, establish dashboards, and partner with IT to build reporting capabilities that support data-driven decision making.
Directly manage 2–3 business analysts, setting priorities, mentoring, and ensuring quality deliverables.
Develop business cases and cost/benefit analyses for transformational projects. Manage approved project budgets, ranging from hundreds of thousands to several million dollars, ensuring implementation within financial and operational targets.

Bachelor’s degree required; advanced degree preferred (MBA, MS).
10+ years in process improvement, operational excellence, or project management roles within insurance or related industries.
5+ years of demonstrated ability to lead cross-functional initiatives and manage small team.
Relevant certifications (Lean Six Sigma Black Belt, PMP) preferred.
Strategic and systems thinking with ability to drive alignment across functions.
Strong communication and presentation skills to senior audiences.
Proficiency in continuous improvement and change management methodologies.
Data-driven decision-making and KPI development.
Ability to lead a small professional team while influencing broader enterprise initiatives.
Strong understanding of mainframe systems, enterprise applications, and cross-platform process integration.
Strong understanding of transformational technologies and industry best practices within the US Insurance market.
Proven track record in continuous improvement methodologies and change management practices.
Exceptional stakeholder management, communication, and influence skills across all organizational levels.

Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
Paid holidays and time off to support a healthy work-life balance.
Parental leave to help our employees welcome their new additions.
Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
Company-paid counseling for assistance with mental health, stress management, and work-life balance.
Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

SVP, Operational Strategy – Process Transformation

Key skills