Key skills
LeadershipStakeholder ManagementCommunicationSales
About this role
Role Overview
- Serve as escalation point for sales leaders and payees; triage and resolve complex issues with Operations, Governance, and Systems
- Communicate plan rules, payout timelines, statement details, and process changes in clear and timely fashion
- Deliver training and enablement sessions; maintain FAQs and communications calendar
- Gather field feedback; identify pain points and propose process/policy improvements
- Provide insights to leadership on trends in disputes, exceptions, and comprehension gaps
Requirements
- 5+ years in Sales Operations, Sales Compensation, or field enablement/partnership
- Exceptional communication, presentation, and stakeholder management skills
- Ability to balance field advocacy with governance and policy adherence
- Bachelor’s degree required, advanced degree a plus
Benefits
- Comprehensive medical insurance, dental insurance, and vision insurance
- Life and disability insurance
- Fertility benefits
- Wellness resources
- Paid sick time
- Generous paid time off and holidays
- Employee Assistance Program (EAP)
- Complimentary Calm app subscription
- Immediate vesting in a 401(k) plan
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Commuter benefits
- Employee discount programs
- Paid maternity leave and paid paternity leave (including for adoptive parents)
- Legal plan options
- Pet insurance coverage