Key skills
FirewallsServiceNowAgileCommunication
About this role
Role Overview
- Supporting the onboarding of legacy services into Managed Service
- Coordinating a large-scale network transformation programme
- Assisting with the transition of new environments into operational support
- Support planning, tracking, and coordination across programme activities
- Maintain project plans, schedules, and milestones
- Manage RAID logs, action trackers, and delivery artefacts
- Monitor progress and escalate risks, issues, and dependencies
- Act as a key on-site representative for Roc
- Coordinate meetings, workshops, and governance sessions
- Capture and distribute minutes, actions, and updates
- Build strong relationships with stakeholders
- Coordinate technical work packages, site visits, and deployment windows
- Work closely with engineers to structure and sequence delivery tasks
- Support phased rollout planning across environments
- Support transition of services into Managed Service operations
- Ensure deliverables are completed, documented, and approved
- Assist with Operational Readiness Reviews (ORR)
- Coordinate knowledge transfer and documentation readiness
- Maintain programme data (e.g. ServiceNow SPM/PPM)
- Support reporting, governance packs, and executive updates
- Ensure documentation aligns with PMO standards
Requirements
- Strong organisational and coordination skills
- Excellent communication (written & verbal)
- Proficiency in Microsoft Office (Excel, PowerPoint, Word)
- Experience in project coordination, PMO, or project support roles
- Ability to manage multiple priorities in a structured environment
- Experience with governance artefacts (RAID logs, reporting packs, etc.)
- Strong attention to detail
- Experience with ServiceNow, Microsoft Project, or similar tools (desirable)
- Understanding of IT infrastructure or networking (LAN/WAN, Wi-Fi, firewalls) (desirable)
- Familiarity with ITIL, PRINCE2, or Agile frameworks (desirable)
- Experience supporting technical or transformation programmes (desirable)
Tech Stack
- Firewalls
- ServiceNow