Own and manage assigned strategic and regional customer accounts, service as the primary point of accountability across the customer lifecycle
Lead and execute end-to-end renewal planning and execution in alignment with SSO renewal governance, QMS procedures, and established timelines
Develop and maintain strategic account plans focused on customer retention, revenue growth, and mitigation of renewal or utilization risk
Facilitate Quarterly Business Reviews (QBRs) and other structured customer governance meetings to review performance, compliance, and future opportunities
Build and maintain strong relationships with customer stakeholders, including operational, procurement, and executive leadership
Coordinate cross-functionally with Service Delivery, Finance, Legal, and Sales Leadership to ensure customer commitments are met and issues are resolved
Develop pricing strategies, prepare renewal proposals, and negotiate contract terms in alignment with business guidelines
Manage post-sales activities including quotes, contract extensions, customer re-engagement, and lifecycle follow-up
Maintain accurate pipeline, renewal opportunities, forecasting, and activity logging in Dynamics
Achieve assigned revenue targets and KPIs while supporting continuous improvement initiatives aligned to RBS (Ralliant Business System)

Demonstrated success in a customer-facing role within Tektronix or a similar environment, managing complex customer relationships
Experience supporting contract renewals, customer retention, or post-sales account management
Strong understanding of SSO service offerings, renewal processes, or customer lifecycle workflows (direct or adjacent experience)
Ability to manage multiple priorities, timelines, and customer commitments in a fast-paced environment
Strong collaboration skills with the ability to work effectively across functions
Effective written and verbal communication skills, including experience presenting to customers or internal stakeholders.
Experience working with Dynamics CRM (or demonstrated ability to quickly adapt to CRM systems)
Working knowledge of SSO tools such as CalWeb, quoting tools, or reporting systems is preferred but not required
Experience leading or supporting QBRs, renewal planning, or customer governance meetings
Experience negotiating pricing, scope, or contract terms
Strong analytical skills with proficiency in Excel and PowerPoint
Exposure to RBS principles or continuous improvement initiatives

Key Account Manager, SSO

Key skills