Customer Advisor/Administrative Clerk, Sales

Role Overview

• You represent one of our clients in the energy supply sector.
• You handle customer inquiries to final resolution by phone, by letter, or by email.
• You record customer data and correct it as required.
• You process registrations and deregistrations as well as supplier switches.
• You answer questions regarding meter commissioning, meter replacement, and meter removal.
• You receive fault reports and forward them to the appropriate channels.
• You are sales-oriented and place a high value on quality.
• You work in an SAP-based environment, on Windows 10, and with MS Office applications.
• You identify the right tariff for your customers (sales after service).

Requirements

• Some professional experience in telephone-based customer advisory or strong motivation for a career change into this field.
• A completed (commercial/administrative) vocational qualification would be desirable.
• Excellent German language skills, spoken and written.
• Basic PC skills.
• Ability to communicate effectively and to engage and delight customers.
• Openness to selling add-on services and product optimizations.

Benefits

• No shifts on Sundays and on nationwide public holidays